1. Who We Are
This Privacy Policy applies to ViriFlow (“we,” “us,” or “our”), operated through viriflowe.com. We are the data controller responsible for the personal information collected through this website. If you have any questions about this policy, please contact us at support@viriflow.com.
2. Information We Collect
2.1 Information You Provide Directly
When you place an order, contact us, or interact with our website, we may collect:
- Full name and billing/shipping address
- Email address and phone number
- Payment information (processed securely by our payment processor — we do not store full card numbers)
- Order history and purchase details
- Communications you send us (support emails, feedback)
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- IP address and browser type
- Device type and operating system
- Pages visited and time spent on each page
- Referring URLs (how you arrived at our site)
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: Processing and shipping your ViriFlow order, sending order confirmations and shipping updates.
- Customer Support: Responding to your questions, processing refunds, and resolving disputes.
- Communications: Sending you important updates about your order or our products (with your consent for marketing emails).
- Website Improvement: Analyzing how visitors use our site to improve user experience and content.
- Legal Compliance: Meeting our legal obligations under applicable laws and regulations.
- Fraud Prevention: Detecting and preventing fraudulent transactions and unauthorized access.
4. Legal Basis for Processing (GDPR)
For visitors from the European Economic Area (EEA) and United Kingdom, we process personal data on the following legal bases:
- Contract Performance: Processing necessary to fulfill your order.
- Legitimate Interests: Improving our services, fraud prevention, and website security.
- Consent: For marketing communications — you may withdraw consent at any time.
- Legal Obligation: Where required by applicable law.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:
- Payment Processors: Secure payment processing (ClickBank, Stripe, or similar) to complete your purchase.
- Shipping Partners: USPS, UPS, FedEx, or similar carriers to deliver your order.
- Email Service Providers: To send order confirmations and customer communications.
- Analytics Providers: Google Analytics (anonymized) to understand site traffic.
- Legal Requirements: When required by law, subpoena, or to protect our rights.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These include:
- Essential Cookies: Required for the website to function (shopping cart, security).
- Analytics Cookies: Google Analytics to understand visitor behavior (can be disabled via browser settings).
- Marketing Cookies: Used to deliver relevant advertisements on third-party platforms.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Order Records: Retained for 7 years to comply with tax and accounting regulations.
- Customer Support Communications: Retained for 3 years.
- Marketing Preferences: Until you unsubscribe or request deletion.
- Website Analytics: Anonymized after 26 months.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (“right to be forgotten”).
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests.
- Opt-Out: Unsubscribe from marketing emails at any time using the link in any email.
To exercise any of these rights, please email us at support@viriflow.com. We will respond within 30 days.
9. Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmission, secure payment processing through PCI-DSS compliant processors, restricted access to personal data on a need-to-know basis, and regular security assessments of our systems. While we take reasonable precautions, no method of transmission over the internet is 100% secure.
10. Children's Privacy
Our website and products are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately at support@viriflow.com.
11. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, email support@viriflow.com.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised “Last Updated” date. For material changes, we will notify you via email or a prominent notice on our website. Your continued use of our website after changes take effect constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
- Email: support@viriflow.com
- Website: viriflowe.com
- Response Time: Within 2 business days